Top 20 FAQ's
General
What is your delivery area?
TheJumperStore delivers to greater Chicago and nearby suburbs. Call us at (773) 756-1919 to find out if we deliver to your area.
Do you charge for delivery?
We offer Free Delivery, Free Set-up and Free Pick-up to greater Chicago and nearby suburbs.
How far in advance should I make my reservation?
We recommend you reserve your bounce house at least 1-2 weeks in advance to ensure availability.
How long is the bounce house rental good for?
Our bounce house rentals are for the duration of your party (up to 6 hours). You can add extra time to your reservation for only $20 each additional hour.
What time will my bounce house be delivered and picked up?
Deliveries are arranged about 30-60 minutes before your event start time. Pick-ups are scheduled anywhere from your event end time to 60 minutes after.
Must I be present for the delivery?
Yes. The person making the reservation must be present during the delivery to review the rental agreement and safety rules.
Are your bounce houses clean?
Absolutely! Our bounce houses are inspected and cleaned using kid-friendly cleaners.
Can I have a bounce house at a park or forest preserve?
Yes. Many parks and forest preserves require a permit to have a bounce house. Contact the park or forest preserve to inform them that you would like to have a bounce house. Additionally, ask if power is provided. If power is not provided, we can provide a portable generator for an additional $100.
Is TheJumperStore insured?
Yes. We have a General Liability Insurance Policy with an "A" rated insurance company.
Can a park, forest preserve or organization be added to TheJumperStore insurance policy?
Yes. They can be added to our insurance policy for only $25. We will provide you with a Certificate of Insurance.
Preparation
How much space is needed for my bounce house?
We need a minimum of 2' of clearance on all sides of the bounce house. Please make sure there is enough room for the bounce house. The set-up location should be a safe distance from any overhanging hazards such as branches, power lines and telephone lines
What type of surface area do I need?
The area must be a flat surface that is free of trash, debris, sticks, pet waste, rocks, etc. We can set-up on grass, pavement and indoors. If you have an in-ground sprinkler system, please make sure the timer is off.
What type of power is required for the bounce house?
Please locate and test your outlet to ensure it works. The blower requires a 120v, 20amp, dedicated-circuit within 100ft of the moonwalk. No other electrical cords should be plugged in to that outlet while the blower is in operation. If a dedicated-circuit is unavailable, we can provide a portable generator for an additional charge.
Payment
Do you require a deposit?
Yes. You can reserve your bounce house for only $25 using a credit card or PayPal.
What payment methods do you take?
We take cash, personal checks, Visa, MasterCard, Discover, American Express, PayPal. There will be a $35 returned check fee on all returned checks. Credit card payments can be made on our website or over the phone.
Safety
What are the Safety Rules?
-
1. There must be adult supervision at all times that children are in or around the bounce house.
2. Keep the number of children in the bounce house at or below the number indicated on the Safety Rules. Never put too many children inside the bounce house at any one time. Please group children by age, size or height. The maximum number of children allowed in the bounce house is as follows: -
Kids
Teens
13x13 Bounce House
6
3
15x15 Bounce House
8
4
4&1 Combo Bounce House
8
4
3. No shoes, eyeglasses, jewelry, toys or objects of any kind.
4. No food, drinks, gum, candy, confetti or silly string in the bounce house. These items can cause permanent damage to the bounce house.
5. No wrestling, tumbling or flipping. Serious back, neck or knee injuries can occur.
-
6. No climbing on the netting or walls of the bounce house or pulling the bounce house down.
-
7. No pets allowed in or around the bounce house. They can damage the bounce house.
8. No water or fire near the bounce house.
9. Do not move the bounce house from the set-up location.
10. Do not allow kids to play behind the bounce house or around the blower.
-
The renter of the bounce house is responsible for supervising the safety and conduct of all participants in and around the bounce house at all times. Safety of all participants is the responsibility of the person supervising. Safety rules need to be read and understood by all people supervising. Participants should not, at any time, be allowed to do anything that is prohibited by the safety rules. Disregard of the safety rules may result in physical injuries to participants or damage to the bounce house.
What should I do if the blower stops?
Remain calm and have everyone exit the bounce house. Check the blower to see if it has been turned off or unplugged including the extension cords. If needed, plug it back in, turn on the blower and the bounce house will inflate. The blower may also have stopped due to a tripped circuit. If the circuit was tripped there are probably too many items on the same circuit. Unplug other items from the circuit or plug the blower into another circuit. The blower requires a 120v, 20amp, dedicated-circuit within 100ft of the bounce house.
Inclement Weather
What if there is inclement weather on the day of my party?
Inflatable bounce houses cannot be used in the rain or if winds are in excess of 20mph. For safety reasons, we do not deliver when it is raining or if there are high winds. If your bounce house rental needs to be cancelled due to inclement weather, we will issue a full refund. If there is a possibility of inclement weather, we will call you on the morning of your delivery to discuss the weather conditions and give you the option to cancel your reservation and get a full refund. If the bounce house is delivered and the weather later turns inclement, no refund will be issued.
What should we do if it rains or if there are high winds or gusts over 20mph?
Have everyone exit the bounce house. Turn the blower off and unplug it from the electrical outlet and move it to a covered area. Untie the tethers from one side and fold the bounce house over on itself once and cover with the tarp provided. Be sure to place sandbag over the tarp.
TheJumperStore reserves the right to cancel your reservation due to weather conditions we feel are unsafe.
Cancellation
What if I need to cancel my reservation?
You may cancel your reservation at any time by calling (773) 756-1919 option 4. At that time, your bounce house will be automatically cancelled and made available to other customers. To obtain a full refund, cancellations must be made at least 7 days prior to your event. After that time frame, your deposit is non-refundable and can be used as a credit towards a future event within the next 12 months.
Please note: Bounce house, inflatable, jumper, moon bounce, moon jump and moonwalk are used interchangeably to describe our products. If you have any additional questions please contact us at (773) 756-1919.
