Frequently Asked Questions
General
Q. What is your delivery area?
A. TheJumperStore delivers to greater Chicago and surrounding suburbs. Call us at (773) 756-1919 to find out if we deliver to your area.
Q. Why does the price on my invoice differ from the price on the website?
A. In order to meet the high demand for our party rental equipment and our services, we have to increase prices to add the necessary inventory, manpower, and resources to fulfill your order.
Q. How far in advance should I make my reservation?
A. We recommend you make your reservation at least 2 weeks in advance. Please call us at (773) 756-1919 to check availability.
Q. Do you charge Credit Card Surcharge?
A. Yes.
Q. How long can I keep the inflatable jumper?
A. Our inflatable jumpers are for the duration of your party (up to 6 hours). Please let us know if you need extra time so we can accommodate you.
Q. What time will my inflatable jumper be delivered and picked up?
A. Deliveries are arranged 30-90minutes before your event start time. Pick-ups are completed at your event end time to 60 minutes after. Please let us know if you have special requests so we can accommodate you.
Q. Must I be present for the delivery?
A. Yes. The person making the reservation must be present during the delivery to review the rental agreement and safety rules. Please let us know if you would like to add another person to the reservation so we can make adjustments to the contract.
Q. Is your party equipment clean?
A. Absolutely! Our bounce houses are inspected, cleaned and sanitized using kid-friendly cleaners.
Q. Can I have an inflatable jumper at a park or forest preserve?
A. Yes. Many parks and forest preserves require a permit to have an inflatable jumper. Contact the park or forest preserve to inform them that you would like to have a bounce house. Please keep in mind that you will need an insurance certificate and portable generator. TheJumperStore can provide you with an insurance certificate and a portable generator for an additional charge.
Q. Is TheJumperStore insured?
A. Yes. We have a General Liability Insurance Policy with an "A" rated insurance company.
Q. Can a park, forest preserve or organization be added to TheJumperStore insurance policy?
A. Yes. They can be added to our insurance policy for only $99. We will then provide you with a Certificate of Insurance.
Preparation
Q. How much space is needed for my inflatable jumper?
A. We need a minimum of 5' of clearance on all sides of the inflatable jumper. Please make sure there is enough room for the inflatable jumper. The set-up location should be a safe distance from any overhanging hazards such as branches, power lines and telephone lines
Q. What type of surface area do I need?
A. The area must be a flat surface that is free of trash, debris, sticks, pet waste, rocks, etc. We can set-up on grass, pavement and indoors. If you have an in-ground sprinkler system, please make sure the timer is off.
Q. What type of power is required for the inflatable jumper?
A. Please locate and test your outlet to ensure it works. The blower requires a 120v, 20amp, dedicated-circuit within 100ft of the inflatable jumper. No other electrical cords should be plugged in to that outlet while the blower is in operation. If a dedicated-circuit is unavailable, we can provide a portable generator for an additional charge.
Payment
Q. Do you require deposit?
A. Yes. You can reserve your inflatable jumper with only 50% of the total amount of your order using credit card or zelle.
Q. What payment methods do you take?
A. We take Cash, Checks, Visa, MasterCard, Discover, American Express and Zelle. There will be a $35 returned check fee on all returned checks. Credit card payments can be made on our website or over the phone.
Safety
Q. What are the Safety Rules?
1. There must be adult supervision at all times that children are in or around the bounce house.
2. Keep the number of children in the bounce house at or below the number indicated on the Safety Rules. Never put too many children inside the bounce house at any one time. Please group children by age, size or height. The maximum number of children allowed in the bounce house is as follows:
3. No shoes, eyeglasses, jewelry, toys or objects of any kind.
4. No food, drinks, gum, candy, confetti or silly string in the bounce house. These items can cause permanent damage to the bounce house.
5. No wrestling, tumbling or flipping. Serious back, neck or knee injuries can occur.
6. No climbing on the netting or walls of the bounce house or pulling the bounce house down.
7. No pets allowed in or around the bounce house. They can damage the bounce house.
8. No water or fire near the bounce house.
9. Do not move the bounce house from the set-up location.
10. Do not allow kids to play behind the bounce house or around the blower.
The renter of the bounce house is responsible for supervising the safety and conduct of all participants in and around the bounce house at all times. Safety of all participants is the responsibility of the person supervising. Safety rules need to be read and understood by all people supervising. Participants should not, at any time, be allowed to do anything that is prohibited by the safety rules. Disregard of the safety rules may result in physical injuries to participants or damage to the bounce house.
Q. Do you guys provide an attendant?
A. No, we require adult supervision at all times.
Q. What should I do if the blower stops?
A. Remain calm and have everyone exit the bounce house. Check the blower to see if it has been turned off or unplugged including the extension cords. If needed, plug it back in, turn on the blower and the bounce house will inflate. The blower may also have stopped due to a tripped circuit. If the circuit was tripped there are probably too many items on the same circuit. Unplug other items from the circuit or plug the blower into another circuit. The blower requires a 120v, 20amp, dedicated-circuit within 100ft of the bounce house.
Inclement Weather
Q. What if there is inclement weather on the day of my party?
A. Inflatable bounce houses cannot be used in the rain or if winds are in excess of 15mph. For safety reasons, we do not deliver when it is raining or if there are high winds. If your bounce house rental needs to be cancelled due to inclement weather, we will issue a full refund. If there is a possibility of inclement weather, we will call you on the morning of your delivery to discuss the weather conditions and give you the option to cancel your reservation and get a full refund. If the bounce house is delivered and the weather later turns inclement, no refund will be issued.
Q. What should we do if it rains or if there are high winds or gusts over 15mph?
A. Have everyone exit the bounce house. Turn the blower off and unplug it from the electrical outlet and move it to a covered area. Untie the tethers from one side and fold the bounce house over on itself once and cover with the tarp provided. Be sure to place sandbag over the tarp.
TheJumperStore reserves the right to cancel your reservation due to weather conditions we feel are unsafe.
Cancellation
Q. What if I need to cancel my reservation?
A. You may cancel your reservation at any time by calling (773) 756-1919. At that time, your bounce house will be automatically cancelled and made available to other customers. To obtain a full refund, cancellations must be made at least 7 days prior to your event. After that time frame, your deposit is non-refundable and can be used as a credit towards a future event within the next 12 months.
Please note: Inflatable jumper, bounce house, bouncy castle, moon bounce, moon jump and moonwalk are used interchangeably to describe our products. If you have any additional questions please contact us at (773) 756-1919.
Still have a question? Call or Write: info@thejumperstore.com 773-756-1919
Q. What is your delivery area?
A. TheJumperStore delivers to greater Chicago and surrounding suburbs. Call us at (773) 756-1919 to find out if we deliver to your area.
Q. Why does the price on my invoice differ from the price on the website?
A. In order to meet the high demand for our party rental equipment and our services, we have to increase prices to add the necessary inventory, manpower, and resources to fulfill your order.
Q. How far in advance should I make my reservation?
A. We recommend you make your reservation at least 2 weeks in advance. Please call us at (773) 756-1919 to check availability.
Q. Do you charge Credit Card Surcharge?
A. Yes.
Q. How long can I keep the inflatable jumper?
A. Our inflatable jumpers are for the duration of your party (up to 6 hours). Please let us know if you need extra time so we can accommodate you.
Q. What time will my inflatable jumper be delivered and picked up?
A. Deliveries are arranged 30-90minutes before your event start time. Pick-ups are completed at your event end time to 60 minutes after. Please let us know if you have special requests so we can accommodate you.
Q. Must I be present for the delivery?
A. Yes. The person making the reservation must be present during the delivery to review the rental agreement and safety rules. Please let us know if you would like to add another person to the reservation so we can make adjustments to the contract.
Q. Is your party equipment clean?
A. Absolutely! Our bounce houses are inspected, cleaned and sanitized using kid-friendly cleaners.
Q. Can I have an inflatable jumper at a park or forest preserve?
A. Yes. Many parks and forest preserves require a permit to have an inflatable jumper. Contact the park or forest preserve to inform them that you would like to have a bounce house. Please keep in mind that you will need an insurance certificate and portable generator. TheJumperStore can provide you with an insurance certificate and a portable generator for an additional charge.
Q. Is TheJumperStore insured?
A. Yes. We have a General Liability Insurance Policy with an "A" rated insurance company.
Q. Can a park, forest preserve or organization be added to TheJumperStore insurance policy?
A. Yes. They can be added to our insurance policy for only $99. We will then provide you with a Certificate of Insurance.
Preparation
Q. How much space is needed for my inflatable jumper?
A. We need a minimum of 5' of clearance on all sides of the inflatable jumper. Please make sure there is enough room for the inflatable jumper. The set-up location should be a safe distance from any overhanging hazards such as branches, power lines and telephone lines
Q. What type of surface area do I need?
A. The area must be a flat surface that is free of trash, debris, sticks, pet waste, rocks, etc. We can set-up on grass, pavement and indoors. If you have an in-ground sprinkler system, please make sure the timer is off.
Q. What type of power is required for the inflatable jumper?
A. Please locate and test your outlet to ensure it works. The blower requires a 120v, 20amp, dedicated-circuit within 100ft of the inflatable jumper. No other electrical cords should be plugged in to that outlet while the blower is in operation. If a dedicated-circuit is unavailable, we can provide a portable generator for an additional charge.
Payment
Q. Do you require deposit?
A. Yes. You can reserve your inflatable jumper with only 50% of the total amount of your order using credit card or zelle.
Q. What payment methods do you take?
A. We take Cash, Checks, Visa, MasterCard, Discover, American Express and Zelle. There will be a $35 returned check fee on all returned checks. Credit card payments can be made on our website or over the phone.
Safety
Q. What are the Safety Rules?
1. There must be adult supervision at all times that children are in or around the bounce house.
2. Keep the number of children in the bounce house at or below the number indicated on the Safety Rules. Never put too many children inside the bounce house at any one time. Please group children by age, size or height. The maximum number of children allowed in the bounce house is as follows:
3. No shoes, eyeglasses, jewelry, toys or objects of any kind.
4. No food, drinks, gum, candy, confetti or silly string in the bounce house. These items can cause permanent damage to the bounce house.
5. No wrestling, tumbling or flipping. Serious back, neck or knee injuries can occur.
6. No climbing on the netting or walls of the bounce house or pulling the bounce house down.
7. No pets allowed in or around the bounce house. They can damage the bounce house.
8. No water or fire near the bounce house.
9. Do not move the bounce house from the set-up location.
10. Do not allow kids to play behind the bounce house or around the blower.
The renter of the bounce house is responsible for supervising the safety and conduct of all participants in and around the bounce house at all times. Safety of all participants is the responsibility of the person supervising. Safety rules need to be read and understood by all people supervising. Participants should not, at any time, be allowed to do anything that is prohibited by the safety rules. Disregard of the safety rules may result in physical injuries to participants or damage to the bounce house.
Q. Do you guys provide an attendant?
A. No, we require adult supervision at all times.
Q. What should I do if the blower stops?
A. Remain calm and have everyone exit the bounce house. Check the blower to see if it has been turned off or unplugged including the extension cords. If needed, plug it back in, turn on the blower and the bounce house will inflate. The blower may also have stopped due to a tripped circuit. If the circuit was tripped there are probably too many items on the same circuit. Unplug other items from the circuit or plug the blower into another circuit. The blower requires a 120v, 20amp, dedicated-circuit within 100ft of the bounce house.
Inclement Weather
Q. What if there is inclement weather on the day of my party?
A. Inflatable bounce houses cannot be used in the rain or if winds are in excess of 15mph. For safety reasons, we do not deliver when it is raining or if there are high winds. If your bounce house rental needs to be cancelled due to inclement weather, we will issue a full refund. If there is a possibility of inclement weather, we will call you on the morning of your delivery to discuss the weather conditions and give you the option to cancel your reservation and get a full refund. If the bounce house is delivered and the weather later turns inclement, no refund will be issued.
Q. What should we do if it rains or if there are high winds or gusts over 15mph?
A. Have everyone exit the bounce house. Turn the blower off and unplug it from the electrical outlet and move it to a covered area. Untie the tethers from one side and fold the bounce house over on itself once and cover with the tarp provided. Be sure to place sandbag over the tarp.
TheJumperStore reserves the right to cancel your reservation due to weather conditions we feel are unsafe.
Cancellation
Q. What if I need to cancel my reservation?
A. You may cancel your reservation at any time by calling (773) 756-1919. At that time, your bounce house will be automatically cancelled and made available to other customers. To obtain a full refund, cancellations must be made at least 7 days prior to your event. After that time frame, your deposit is non-refundable and can be used as a credit towards a future event within the next 12 months.
Please note: Inflatable jumper, bounce house, bouncy castle, moon bounce, moon jump and moonwalk are used interchangeably to describe our products. If you have any additional questions please contact us at (773) 756-1919.
Still have a question? Call or Write: info@thejumperstore.com 773-756-1919